Terms & Conditions – Hotel Key Cards

Last updated: 10 July 2026

1. About These Terms

These Terms and Conditions apply to products and services supplied through HotelCards.ie.

HotelCards.ie is a trading name of:

CardLogic Limited
Company number: 478303
Registered in Ireland
Kilkenny Commercial Centre
Sion Road
Kilkenny
Ireland

Email: info@hotelcards.ie
Telephone: 01 506 5661

In these Terms:

“HotelCards.ie”, “we”, “us” and “our” mean CardLogic Limited trading as HotelCards.ie.
“Customer”, “you” and “your” mean the business, hotel, organisation or person placing an order.
“Products” means hotel key cards, RFID cards, chip cards, magnetic stripe cards, printed cards, card wallets, sleeves, accessories and other goods supplied by us.
“Custom Products” means products manufactured, printed, encoded, personalised or sourced to a Customer’s requirements.
“Order” means an order accepted by us in accordance with these Terms.
“Specification” means the agreed product, material, technology, artwork, quantity, finish, encoding and delivery requirements.

Please read these Terms before placing an Order.

2. Business Customers Only

HotelCards.ie supplies products primarily to hotels, accommodation providers, property managers, resellers and other business customers.

By requesting a quotation or placing an Order, you confirm that:

You are acting for purposes connected with a trade, business, profession or organisation.
You have authority to place the Order on behalf of the named Customer.
The Products are being purchased mainly for business use and not for personal use.

These Terms are written for business-to-business transactions.

If you are purchasing wholly or mainly outside a trade, business or profession, you must tell us before placing an Order. Nothing in these Terms limits any mandatory rights that apply to a consumer under Irish law.

We may refuse or cancel an Order where we reasonably believe it was placed for personal consumer use without this being disclosed.

3. Application of These Terms

These Terms apply to Orders placed:

Through HotelCards.ie.
By email.
By telephone.
Through a quotation or proposal.
By purchase order.
Through an account manager.
By any other agreed method.

These Terms apply together with:

Our written quotation.
The accepted Specification.
The approved artwork proof.
Any written payment or delivery terms agreed by us.
Our Privacy Policy and Cookie Policy where relevant.

If there is a conflict, the following order of priority applies:

A written agreement signed by both parties.
Our written Order acceptance.
Our quotation.
The approved Specification and artwork proof.
These Terms.
Information displayed elsewhere on the website.

Any terms contained in a Customer purchase order, supplier portal or other Customer document will not apply unless we expressly accept them in writing.

Processing or acknowledging a purchase order does not mean that we accept the Customer’s own terms.

4. Quotations

A quotation is an invitation to place an Order. It is not a binding offer unless we expressly state otherwise.

Unless a different period is shown, quotations are valid for 30 days from the quotation date.

A quotation may be revised if:

The Customer changes the Specification.
Incorrect or incomplete information was supplied.
Artwork requires more work than originally expected.
Raw material, transport, exchange-rate or supplier costs change.
The Order is placed after the quotation expires.
Taxes, duties or regulatory charges change.
The quoted product or material becomes unavailable.

Quotations are based on the quantities and Specifications stated. Changing the quantity may change the unit price.

Any estimate given before we receive final artwork and technical information is provisional.

5. Placing an Order

An Order may be placed by:

Accepting a quotation in writing.
Sending us a purchase order.
Completing an online checkout.
Paying a requested deposit or invoice.
Giving another clear written instruction to proceed.

The Customer is responsible for checking that all information in the Order is correct before submitting it.

An automatic email, website message or payment receipt confirming that we received an Order is not necessarily acceptance of that Order.

A binding contract is formed when we:

Send written confirmation that the Order has been accepted;
Begin artwork, sourcing or production with the Customer’s authority; or
Dispatch the Products,

whichever happens first.

We may decline an Order before acceptance because of product availability, technical concerns, payment risk, suspected fraud, legal restrictions or an obvious pricing or description error.

Contracts are concluded in English. We may retain electronic records of quotations, proofs, approvals and Orders.

6. Customer Information and Authority

The Customer must provide complete and accurate information, including:

Legal or trading name.
Billing and delivery addresses.
Contact details.
VAT number where relevant.
Purchase order details.
Product and quantity required.
Hotel lock manufacturer and system information.
Card technology, chip, frequency and memory requirements.
Magnetic stripe or encoding requirements.
Artwork and branding requirements.
Required delivery date.
Any other information reasonably needed to complete the Order.

We may rely on information supplied by the Customer, its employees, contractors, lock-system provider or authorised representatives.

The Customer is responsible for delays, errors or additional costs caused by incomplete, inaccurate or late information.

7. Product Specifications

Products will be manufactured or supplied substantially in accordance with the accepted Specification.

The Customer must check that the Specification correctly states all important requirements before approving the Order.

Product images, illustrations, mock-ups and descriptions on our website are provided as general guides. Colours, dimensions, proportions and finishes may appear differently on different screens or devices.

We may make minor changes to a Product where the change:

Does not materially reduce its quality or function.
Is necessary to comply with law or safety requirements.
Results from normal manufacturing processes.
Is caused by supplier or material availability.

We will seek Customer approval before making a material change to the agreed technology, function, size or appearance of a Custom Product.

8. Hotel Lock and Card Compatibility

Hotel key card systems can vary by:

Lock manufacturer.
Lock model.
System version.
Card frequency.
Chip type.
Chip generation.
Memory size and configuration.
Magnetic stripe coercivity.
Encoding format.
Firmware and software settings.

The Customer is responsible for confirming the correct technical requirements for its hotel lock system.

This includes confirming, where relevant:

Whether the system requires RFID, NFC, magnetic stripe, contact chip or another technology.
The required frequency.
The exact chip or card type.
Memory and security requirements.
Lock manufacturer and model.
Encoding or formatting requirements.
Magnetic stripe coercivity and track requirements.

References to compatibility with a manufacturer or lock system are general references only unless we confirm compatibility with the Customer’s exact system in writing.

Compatibility information may be based on details supplied by the Customer, lock manufacturer, distributor or card manufacturer. We are not responsible for incorrect, incomplete or outdated information supplied by those parties.

Where compatibility is uncertain, we may recommend testing sample cards before bulk production. The Customer is responsible for carrying out appropriate testing and confirming acceptance before the full Order proceeds.

Approval of a sample confirms compatibility only with the system and settings on which the Customer tested it. It does not guarantee compatibility with different properties, lock versions, encoders or future system updates.

We are not responsible for compatibility problems caused by:

Incorrect information supplied by the Customer.
Changes to the Customer’s lock system.
Firmware or software updates.
Incorrect encoder settings.
Damaged or poorly maintained locks or encoders.
Use with a different system from the one specified.
Encoding performed by the Customer or a third party.
Failure to test a recommended sample.

Nothing in this section removes our responsibility where we supply a Product that does not match the technical Specification expressly agreed by us.

9. Artwork Requirements

The Customer must provide artwork in a suitable format and quality.

Unless otherwise agreed, artwork should:

Be supplied as a print-ready PDF or suitable vector file.
Include the required bleed.
Keep important content within the safe area.
Use suitable image resolution.
Use the correct colour mode.
Have fonts embedded or converted to outlines.
Clearly identify any variable data, numbering, barcode or encoding requirements.

We may charge for:

Rebuilding unsuitable artwork.
Creating new artwork.
Making extensive changes.
Converting low-quality logos.
Correcting files.
Producing additional design options.
Repeated proof revisions.

We will notify the Customer before carrying out additional chargeable artwork work where reasonably practical.

We are not responsible for poor print quality caused by low-resolution images, compressed files, incorrect colour settings or unsuitable artwork supplied by the Customer where we have warned the Customer or the issue would be apparent from the proof.

10. Artwork Proofs and Approval

Custom Products will normally require artwork approval before production.

A proof may be supplied electronically. It is intended to show layout, content, positioning and the general appearance of the Product.

The Customer must carefully check:

Names and contact details.
Spelling and grammar.
Logos and images.
Colours.
Dimensions and orientation.
Room or hotel information.
QR codes and barcodes.
Numbering and variable data.
Chip, stripe and technology details.
Finishes and materials.
Front and reverse layouts.
Cut, fold and pocket positions on wallets or sleeves.

Approval by email, approval button, signed proof or other written confirmation is treated as final authority to proceed.

Once a proof has been approved:

Production may begin immediately.
Changes may not be possible.
The Customer is responsible for errors visible on the approved proof.
Changes may result in additional charges and a revised delivery date.

We may correct obvious technical production issues, but we are not required to identify spelling, factual, branding or legal errors in Customer-supplied content.

If the Customer instructs us to proceed without a proof, the Customer accepts responsibility for the supplied artwork and information.

11. Colour and Manufacturing Tolerances

Printing is a physical manufacturing process. Exact reproduction cannot always be guaranteed.

The Customer accepts that reasonable variations may occur in:

Colour.
Shade.
Print density.
Positioning.
Cutting.
Dimensions.
Surface finish.
Material thickness.
Lamination.
Registration.
Folding and gluing.
Texture.
Natural grain.
Chip or antenna visibility.
Magnetic stripe position.

Colours displayed on a monitor or phone may differ from printed colours.

Pantone, CMYK and other colour references will be matched as closely as reasonably possible, but an exact match is not guaranteed unless a specific colour-matching service has been agreed.

A physical sample is a guide to general quality and appearance. Minor variation between a sample and a production batch is not necessarily a defect.

Repeat Orders may vary slightly from earlier Orders because of changes in ink, material batches, manufacturing processes, equipment or suppliers.

12. Wood, Bamboo and Eco Materials

Wood, bamboo, recycled PVC, bio-based PVC and other alternative materials may have natural or manufacturing variations.

Wooden and bamboo cards may differ in:

Grain.
Shade.
Texture.
Pattern.
Natural markings.
Print absorption.
Edge appearance.
Flexibility.

These differences are part of the material and are not defects unless they materially affect normal use.

Alternative materials may perform differently from conventional PVC. The Customer should consider the intended lock system, expected card life, storage conditions, humidity, heat and handling requirements.

Any environmental or sustainability description is based on the material specification and information available from the relevant manufacturer or supplier.

The Customer must not make environmental claims about a Product that go beyond the supporting information we provide.

13. Barcodes, QR Codes and Variable Data

The Customer is responsible for ensuring that:

Supplied data is accurate.
Numbering sequences are correct.
Barcode formats are suitable.
QR code destinations are correct and active.
The Customer has the right to use the supplied information.
Variable data is supplied in the requested format.

We may carry out basic production checks, but this does not replace Customer testing and approval.

Barcode and QR code readability can be affected by:

Code size.
Contrast.
Surface finish.
Print colour.
Scanner type.
Mobile device.
Lighting.
Damage or wear.
The quality of supplied data.

The Customer should test important codes before approving full production.

We are not responsible for websites, booking pages or other destinations linked to a QR code after the correct code has been printed.

14. Personal Data Supplied for Production

Customers should not supply hotel guest details, reservation information, passport information, payment details or other unnecessary personal data.

Where the Customer asks us to process personal data as part of an Order:

The Customer is responsible for having a lawful basis for collecting and sharing it.
The Customer must provide only the information necessary for the Order.
The Customer must give us clear processing instructions.
We may require a separate data processing agreement.
Additional security or production charges may apply.
We may reject files containing unnecessary or sensitive personal data.

Our handling of personal data is also governed by our Privacy Policy.

15. Intellectual Property and Customer Materials

The Customer retains ownership of logos, trademarks, photographs, text and other materials it supplies.

The Customer confirms that:

It owns the supplied materials or has permission to use them.
Our use of the materials to complete the Order will not infringe another person’s rights.
The materials are not unlawful, misleading, defamatory or offensive.
Any necessary licences, releases or permissions have been obtained.

The Customer will be responsible for losses, claims and reasonable costs arising from an allegation that Customer-supplied materials infringe third-party rights, except to the extent caused by our unauthorised alteration or use.

We may refuse to print or produce material that we reasonably believe is unlawful, infringing, misleading or inappropriate.

Our pre-existing templates, production methods, technical processes, software, know-how, stock elements and working files remain our property or the property of our licensors.

Once full payment has been received, the Customer may use the final approved design for its own business purposes. Editable design files, source files, dies, tooling and production files are not included unless expressly agreed.

We may retain copies of artwork and Specifications to support repeat Orders and legal record-keeping.

We will not publicly use a Customer’s confidential design as a case study or promotional example without permission where the design has not already been publicly released.

16. Prices and VAT

Prices are stated in euro unless the quotation or website states another currency.

Prices may be shown:

Exclusive of VAT.
Inclusive of VAT.
Exclusive of delivery.
Inclusive of delivery.

The applicable quotation, basket or invoice will state how VAT and delivery are treated.

The Customer is responsible for checking the total price before placing an Order.

VAT will be charged at the rate required by law.

Where zero-rating or reverse-charge treatment is requested, the Customer must provide a valid VAT number and any other information we reasonably require.

The Customer is responsible for taxes, duties, customs charges and import costs imposed outside Ireland unless our quotation expressly states that they are included.

17. Payment

Payment terms will be stated on the quotation, Order confirmation or invoice.

We may require:

Payment in full before artwork or production.
A deposit before work begins.
The balance before dispatch.
Payment under an approved credit account.

We are not required to begin or continue work until the required payment has cleared.

The Customer must pay invoices without deduction, withholding, counterclaim or set-off unless required by law or agreed by us in writing.

Bank charges and currency conversion costs are the Customer’s responsibility.

If a payment is reversed, disputed or charged back without valid grounds, the Customer remains responsible for the amount due and any reasonable costs we incur.

18. Credit Accounts and Late Payment

Credit facilities are subject to approval and may be changed or withdrawn at any time.

Where payment is late, we may:

Suspend current Orders.
Refuse new Orders.
Withhold dispatch.
Withdraw credit terms.
Require payment in advance.
Charge statutory late-payment interest.
Claim statutory recovery compensation.
Recover reasonable debt-collection and legal costs where permitted.
Cancel the affected Order after giving reasonable notice.

Statutory late-payment interest and compensation may be charged in accordance with Irish law relating to late payment in commercial transactions.

The Customer must pay undisputed invoice amounts when due even where another invoice or part of an Order is disputed.

19. Production and Lead Times

Production times are estimates unless we expressly guarantee a delivery date in writing.

A quoted production period normally begins only when we have received:

Final artwork approval.
All required technical information.
Any required sample approval.
Cleared deposit or payment.
Complete delivery information.
Confirmation of any variable data.
Any other required Customer approval.

Delays by the Customer may change the production schedule.

We are not responsible for delay caused by waiting for Customer information, approval, testing or payment.

We may complete and deliver an Order in instalments where reasonable.

20. Delivery

Delivery dates are estimates unless expressly agreed as guaranteed.

The Customer must provide a complete and accurate delivery address and ensure that someone is available to accept the Products.

We may use third-party couriers and freight providers.

The Customer must tell us in advance about:

Restricted delivery hours.
Loading restrictions.
Reception procedures.
Pallet restrictions.
Remote or difficult delivery locations.
Time-critical events or hotel openings.

Additional delivery charges may apply where:

The address is incorrect or incomplete.
Delivery is refused.
Nobody is available to accept the goods.
Redelivery is required.
The destination is remote.
Special handling is needed.
Customs or security checks cause extra costs.

Delivery is complete when the Products are delivered to the stated address or collected by the Customer or its nominated carrier.

If the Customer arranges its own collection or carrier, risk passes when the Products are handed to that carrier.

We may charge storage costs where Products are ready but cannot be delivered because of the Customer.

21. International Delivery

For deliveries outside Ireland:

Delivery terms may be set out separately in the quotation.
The Customer may be responsible for import formalities.
The Customer may need to provide an EORI number or tax information.
Customs duties, import VAT and local charges may apply.
Customs delays are outside our direct control.
The Customer must ensure that the Products may lawfully be imported and used at the destination.

Unless our quotation expressly states otherwise, the Customer is responsible for import duties, local taxes, customs-clearance fees and charges imposed in the destination country.

22. Risk and Ownership

Risk of loss or damage passes to the Customer when delivery is completed.

Legal ownership of the Products remains with us until we have received full cleared payment for:

The Products.
The relevant Order.
Any other overdue amount owed to us by the Customer.

Until ownership passes, the Customer must:

Keep the Products identifiable.
Store them safely.
Keep them in good condition.
Not remove identifying labels where reasonably applicable.
Tell us immediately if insolvency or enforcement action is threatened.

Where legally permitted, we may require the return of unpaid Products.

This section does not prevent the Customer from using or reselling Products in the ordinary course of its business before ownership passes, unless we have suspended that permission because payment is overdue.

23. Inspection on Delivery

The Customer must inspect the Products as soon as reasonably possible after delivery.

Visible transit damage, shortages or incorrect items should be:

Noted on the courier’s delivery record where possible.
Photographed.
Reported to us within five business days of delivery.

The Customer should retain the packaging and affected Products while we investigate.

Defects that could not reasonably have been identified during initial inspection must be reported promptly after discovery.

A report should include:

Order or invoice number.
Product details.
Quantity affected.
Clear photographs or video.
A description of the problem.
Relevant lock-system or testing information.
Samples where reasonably requested.

The Customer must not continue using, encoding, distributing or altering Products that it believes are defective where doing so could increase the loss or prevent investigation.

Failure to report a visible delivery issue promptly may affect our ability to make a claim against a carrier, but does not remove liability that cannot lawfully be excluded.

24. Faulty or Incorrect Products

Products are faulty where they materially fail to match the accepted Specification because of an act or omission for which we are responsible.

The following are not normally treated as faults:

Errors visible on an approved proof.
Incorrect Customer-supplied data.
Reasonable colour or manufacturing tolerances.
Natural variations in wood, bamboo or recycled materials.
Compatibility issues caused by incorrect system information.
Damage caused after delivery.
Normal wear and tear.
Improper storage or use.
Incorrect encoding by the Customer or a third party.
Differences that do not materially affect normal use.

Where a valid fault is confirmed, we may choose to:

Repair the Products.
Replace or reprint the affected Products.
Supply missing Products.
Credit the affected quantity.
Refund the price paid for the affected Products.

We will choose a remedy that is reasonable in the circumstances.

The Customer must give us a reasonable opportunity to inspect and investigate before arranging replacement products elsewhere.

Unless otherwise agreed, our responsibility relates only to the quantity shown to be affected.

25. Returns of Standard Products

Business customers do not have an automatic change-of-mind right to return Products.

Unprinted standard stock Products may only be returned with our prior written authorisation.

To be considered for a discretionary return, Products must normally be:

Unused.
Unencoded.
Unopened where supplied in sealed packaging.
In resalable condition.
Returned within the period we specify.
Properly packaged for transport.

The Customer is responsible for return delivery costs unless the Products are faulty or incorrectly supplied by us.

A restocking or inspection charge may apply. We will advise the Customer before authorising the return.

We may refuse returns of clearance, discontinued, specially sourced or non-resalable Products.

26. Custom Products and Cancellations

Custom Products include products that are:

Printed with Customer artwork.
Made in a particular material, size or finish.
Encoded or programmed.
Numbered or personalised.
Manufactured for a particular lock system.
Specially sourced.
Produced in a Customer-specific quantity.
Made using approved proofs.

Custom Products cannot normally be cancelled or returned because the Customer changes its mind.

A cancellation request must be made in writing.

Where we agree to cancellation, the Customer must pay for work completed and costs committed up to the cancellation date, including:

Artwork and proofing.
Design work.
Samples.
Materials ordered.
Tooling or setup.
Supplier cancellation charges.
Production completed.
Packaging.
Administration and delivery costs.

Once artwork has been approved, materials committed or production started, the cancellation charge may be up to the full Order value.

This does not affect the Customer’s rights where Products are faulty or do not materially match the agreed Specification.

27. Changes to an Order

Requested changes are not effective until accepted by us in writing.

Changes may result in:

A revised quotation.
Additional artwork costs.
New setup charges.
A new proof.
A revised production schedule.
A later delivery date.
The loss of materials already produced or ordered.

We may refuse a change where production has progressed too far for it to be practical.

28. Quantity Variations

For certain Custom Products, normal manufacturing processes may produce a small quantity above or below the ordered amount.

Where this applies, the permitted tolerance will be stated in the quotation or agreed before production.

If no tolerance has been stated, we will use reasonable efforts to supply the ordered quantity and will not intentionally invoice an additional quantity without agreement.

Minor shortages will be resolved by supplying the missing quantity, issuing a proportionate credit or another reasonable remedy.

29. Repeat Orders

The Customer should not assume that we hold all information needed for a Repeat Order.

Before production, the Customer must confirm:

Artwork version.
Contact details.
Lock system and card technology.
Quantity.
Material.
Finish.
Encoding.
Delivery address.
Any regulatory or branding changes.

We are not responsible for outdated information where the Customer asks us to repeat an earlier Order without notifying us of changes.

An exact colour, texture or material match with an earlier batch cannot always be guaranteed.

Prices and lead times for Repeat Orders may differ from previous Orders.

30. Warranties

We warrant that, at delivery:

Products will materially correspond with the accepted Specification.
We will provide services with reasonable skill, care and diligence.
Products will be of a standard reasonably suitable for their agreed purpose, subject to the information and limitations in these Terms.

We do not guarantee:

An exact colour match between screens, samples and production batches.
An exact match between separate production runs.
Compatibility that was not confirmed in the Specification.
A particular Product lifespan where this depends on use, handling, locks, encoders or storage.
Uninterrupted operation of third-party lock systems, software, websites or QR-code destinations.
Results from encoding or processing carried out by the Customer or another supplier.

Any manufacturer warranty supplied with a Product may also apply according to its own terms.

31. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

Fraud or fraudulent misrepresentation.
Death or personal injury caused by negligence.
Deliberate misconduct.
Any other liability that cannot legally be excluded.

Subject to the above, we will not be liable for:

Loss of profit.
Loss of revenue.
Loss of business.
Loss of anticipated savings.
Loss of goodwill.
Loss of bookings.
Business interruption.
Loss or corruption of data.
Guest compensation or relocation costs.
Replacement lock-system costs.
Indirect or consequential loss.

We are not liable for losses caused by:

Incorrect Customer instructions.
Approved artwork errors.
Incorrect compatibility information.
Customer or third-party encoding.
Failure to test samples.
Improper use or storage.
Third-party systems, software, couriers or websites.
Events outside our reasonable control.

Our total liability relating to an Order will not exceed the amount paid or payable by the Customer for the affected Products or services under that Order.

The limitations in this section apply only to the extent that they are fair, reasonable and legally enforceable in the circumstances.

32. Customer Responsibility to Reduce Loss

Both parties must take reasonable steps to avoid or reduce loss arising from a problem.

The Customer must notify us promptly and allow a reasonable opportunity to investigate and provide a remedy.

We will not be liable for loss that could reasonably have been avoided by:

Stopping use of affected Products.
Following our instructions.
Testing samples.
Checking a proof.
Providing correct technical information.
Allowing us to replace or correct the Products.

33. Force Majeure

We are not responsible for delay or failure caused by circumstances outside our reasonable control.

These may include:

Fire, flood or severe weather.
War, terrorism or civil unrest.
Epidemic or pandemic.
Labour disputes.
Power, internet or telecommunications failure.
Cyberattack.
Transport disruption.
Customs delay.
Government action.
Trade restrictions or sanctions.
Material shortages.
Supplier or manufacturer failure.
Machinery breakdown that could not reasonably have been prevented.
Failure of a courier or freight provider.

We will take reasonable steps to reduce the effect of the event.

Delivery and performance times will be extended for the period reasonably affected.

If the event continues for a prolonged period and completion is no longer practical, either party may cancel the uncompleted part of the Order. The Customer must pay for Products completed and reasonable costs already committed.

34. Suspension and Termination

We may suspend or cancel an Order where:

Payment is overdue.
The Customer breaches these Terms.
Required information or approval is not supplied.
The Customer becomes insolvent or unable to pay debts.
We reasonably suspect fraud or unlawful activity.
Continuing the Order may infringe third-party rights.
The Customer behaves abusively towards staff or suppliers.
Completion becomes unlawful or impossible.

Where practical, we will give the Customer an opportunity to correct the issue.

Termination does not affect rights or payment obligations that arose before termination.

The Customer must pay for completed work, committed materials and reasonable cancellation costs.

35. Confidentiality

Each party must keep confidential non-public commercial, technical and financial information received from the other party.

Confidential information may be used only for:

Preparing a quotation.
Completing the Order.
Providing support.
Meeting legal and accounting obligations.
Enforcing the contract.

Information may be shared with employees, professional advisers, manufacturers, production partners and contractors who need it for those purposes and are subject to confidentiality obligations.

This section does not apply to information that:

Is already public other than through a breach.
Was lawfully known before disclosure.
Is received lawfully from another source.
Is independently developed.
Must be disclosed by law or court order.

36. Subcontracting

We may use manufacturers, printers, couriers, designers, technology providers and other subcontractors to complete an Order.

We remain responsible for the contractual services we have agreed to provide, subject to these Terms.

The Customer may not assign or transfer an Order without our written consent.

37. Website Availability and Content

We aim to keep HotelCards.ie accurate and available, but we do not guarantee uninterrupted access.

We may update:

Product descriptions.
Images.
Prices.
Availability.
Website functions.
Technical information.

Website content is general information and does not replace a written Specification or compatibility confirmation.

We are not responsible for temporary website unavailability, maintenance, cyber incidents or third-party hosting failures outside our reasonable control.

38. Notices and Communications

Order approvals, proofs, notices and other communications may be sent by email.

A communication is treated as received when it becomes accessible in the recipient’s email system, provided the sender has not received a delivery-failure notice.

The Customer is responsible for:

Providing a working email address.
Monitoring its email.
Checking spam or filtering systems.
Notifying us when authorised contacts change.

The Customer must tell us promptly if an employee or representative is no longer authorised to approve Orders or artwork.

39. Complaints

Complaints should be sent to:

Email: info@hotelcards.ie
Telephone: 01 506 5661

Please include the Order number, a clear description of the issue and supporting photographs or information.

We will review the complaint and may request samples or further testing information.

Both parties agree to try to resolve disputes through good-faith discussion before beginning court proceedings, except where urgent legal action is required.

40. Changes to These Terms

We may update these Terms from time to time.

The version that applies to an Order is normally the version made available when that Order was accepted, unless:

The parties agree otherwise.
A change is required by law.
The change does not materially disadvantage the Customer.

Updated Terms will be published on HotelCards.ie with a revised date.

41. General Provisions

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a right does not waive that right.

No person other than the Customer and HotelCards.ie has a right to enforce the contract, unless expressly agreed.

These Terms, together with the accepted quotation, Specification and proof, form the entire agreement relating to the Order.

The Customer confirms that it has not relied on any statement not included in those documents, except where liability for that statement cannot lawfully be excluded.

Headings are included for convenience and do not affect interpretation.

Words in the singular include the plural and vice versa where the context allows.

42. Governing Law and Jurisdiction

These Terms and every Order are governed by the laws of Ireland.

The courts of Ireland will have exclusive jurisdiction over disputes arising from an Order or these Terms, unless we agree otherwise in writing.

43. Contact Details

Questions about these Terms may be sent to:

HotelCards.ie
Kilkenny Commercial Centre
Sion Road
Kilkenny
Ireland

Email: info@hotelcards.ie
Telephone: 01 506 5661

HotelCards.ie is a trading name of CardLogic Limited, registered in Ireland under company number 478303.